Make a Referral
Whether you are a commissioner, healthcare professional, family member, or self-funder, we make the referral process straightforward and responsive.
Who Can Refer?
We welcome referrals from a variety of sources. Each pathway is designed to be efficient and responsive.
Commissioners & Local Authorities
We work with local authority adult social care teams and clinical commissioning groups. We respond to spot purchase requests and framework referrals with detailed service proposals within 24 hours.
Healthcare Professionals
GPs, district nurses, hospital discharge teams, occupational therapists, and social workers can refer directly to our service. We collaborate closely with multi-disciplinary teams for seamless care transitions.
Families & Self-Funders
If you are looking for care for yourself or a loved one, contact us directly. We provide free, no-obligation assessments and can begin care packages quickly to meet urgent needs.
What Happens After You Refer
Our referral process is designed to be transparent, efficient, and focused on getting the right care in place quickly.
Referral Received
We acknowledge all referrals within 2 hours during business hours.
Initial Review
Our care coordinator reviews the referral and contacts you to discuss needs.
Home Assessment
A comprehensive assessment in the person's home to understand their needs fully.
Care Plan Created
A detailed, person-centred care plan developed in collaboration with all parties.
Care Begins
Matched carers begin delivering care, with regular reviews to ensure quality.
Submit a Referral
Complete the form below and our care coordination team will respond within 2 hours during business hours.
Prefer to Speak to Someone?
Our care coordination team is available Monday to Friday, 8am to 6pm. For emergencies, our on-call service operates 24/7.
Email Us Directly